Talent Development

• Differentiate between Star performers and Moderate performers
• Excellence building programs (at various levels
• Focused approach on OD programs
  • Objective training curriculum
  • Project based activity (e.g reducing attrition, absenteeism, transition of an account etc.)
  • Robust Performance feedback post training

Performance Management System

Performance is assessed on the following parameters:

• Quantitative Performance
• Productivity
• Attendance
• Customer Satisfaction
• Effective methods to provide Feedback to employees
• Process-based Recognition/ Rewards
• Feedback is regular part of Transaction Monitoring

Growth Opportunities

Vertical and horizontal career paths for associates:

• TLs, supervisors, Operations managers
• Quality executives, Trainers, Verifiers and Other Functions
• Internal promotions/movements preferred to lateral hiring
• Above 80% of Associate to TL promotions from internal talent pool